Frequently Asked Questions

PAYMENTS: How can I pay? Pokerspecialist offers numerous possibilities to pay: 1) by a European bank transfer (Iban: NL27INGB0658026291 and BIC: INGBNL2A) to Pokerspecialist in Venlo. 2) by iDeal (if you live in the Netherlands). 3) by Paypal, directly after you made the order through the website. 4) by cash, when picking up the product(s) after ordering them online. SHIPPING: How fast can I expect the ordered products? Normally Pokerspecialist ships the orders within three working days after the money for the order has been received. It is possible that not all products are sent all at once. This can occur when a product is temporarily out of stock. Those products will be shipped as soon as they are in the warehouse again. What are the shipping costs? The shipping costs depend on the product. A pack of cards is a lot cheaper to ship than a poker table. When you put a product in the shopping basket then a good estimate of the shipping costs will be shown. This estimated shipping cost is automatically updated once you change the quantity or add other products to the basket. The accurate shipping costs will be shown during the order process (both on the shipping page as on the order confirmation page). ACCOUNT: Do you have to create an account? No. You do not have to create an account. Do you want to order without creating an account? Not a problem! However, most people choose to create an account. Having an account at Pokerspecialist has several advantages, including: seeing the order status (has it been sent yet?), not needing to fill in the contact info for the next order (nice time saver!). And for example when you want to write a review you need to have a Pokerspecialist account. POKERSET: Why are you not selling 11.5 gram ABS poker chips? Pokerspecialist offers several types of poker sets: the pokerset 300, the pokerset 500 and the pokerset 1000. These all have 13.5 grams clay composite chips. We are playing poker for numerous years and we also started with ABS chips. But after some time we evolved into having professional 13.5 grams poker chips. The chips are better, stack better, look better, make a nicer sound and are nicer to have in your hand. Playing a game of poker is even nicer with such pokerchips! POKER CARDS: How can I clean my KEM poker cards? The recommended method of cleaning KEM cards is to gently wipe cards with a soft cloth dampened with distilled water and allow cards to air-dry completely before restacking the deck. Pokerspecialist is offering the following Kem poker cards: Kem Arrow blue/red, Kem Arrow gold/black, Kem Impressions, Kem Pantheon en Kem World Poker Tour WPT. Pokerspecialist does not offer any Copag poker cards. Why not? Pokerspecialist offers a broad range of poker cards. We have compared Modiano poker cards to Copag and chosen for Modiano. We feel that Modiano offers a higher value for money. The cards are whiter and the colors are stronger. We advice everybody that wants to buy Copag poker cards to buy the Modiano and compare. COMPANIES: I would like to have a custom made gift product with my logo. Does Pokerspecialist offer such products? Yes, we do! For example you can order the dealer button met timer with your own logo (front or back). Or a gift poker set with your own stickers! Please contact Pokerspecialist through poker(at)pokerspecialist.net for your wishes. I have my own company and want to purchase large quantities. Can you help? We already are the low cost poker specialist. But we have special conditions to companies that want to resell our products. Please contact us at poker(at)pokerspecialist.net for the details.